Policies
This page clarifies our procedures for returns, cancellations, and other situations. Learn how to ensure a smooth experience!
Important Information Regarding Order Cancellations
We understand that circumstances can change, but due to the nature of our production process, we are unable to accommodate order cancellations. Here's why:
-
Direct-to-Manufacturer Orders: Once your order is placed, it's sent electronically to our manufacturer and immediately enters production. This ensures efficient fulfillment and timely delivery for you.
-
Automated Operations: Our production process is highly automated, minimizing human intervention. This allows for speed and accuracy, but unfortunately, it also means manual cancellation after an order is submitted would not be successful.
We recommend carefully reviewing your order details before submitting it. If you have any questions or require clarification on product specifications, please don't hesitate to contact us before placing your order. We're happy to help!
Quality Guarantee & Returns
We stand behind the quality of our products and want you to be completely satisfied with your purchase.
Quality Guarantee:
-
All our products are made-to-order and go through a rigorous quality check before shipment.
-
In the unlikely event you receive a product with a printing error or a visible quality issue, we will gladly replace the item or issue a full refund at your discretion.
Returns:
-
Due to the made-to-order nature of our products, we are unable to accept general returns or returns for sizing reasons.
-
We recommend carefully reviewing our size charts and product descriptions before placing your order to ensure a perfect fit.
If you have any questions or concerns about a potential quality issue, please don't hesitate to contact us before or after your order. We're here to help you get exactly what you need!